NPS Forms

Collect Net Promoter Scores from users, which measure their overall satisfaction with a product or service.

NPS Forms

Unlock customer insights with Wizara's Net Promoter Score (NPS) Forms and our comprehensive library of related survey forms. NPS Forms empower you to gauge customer loyalty and satisfaction, enabling you to measure and enhance your business's performance. Explore our extensive range of survey forms, tailored for various purposes, from feedback collection to user experience assessment. Elevate your understanding of customer sentiment and harness the power of data-driven decisions with Wizara's NPS Forms.

NPS Forms, short for Net Promoter Score Forms, are specialized surveys used by businesses and organizations to measure customer loyalty and gauge the likelihood of customers recommending their products or services to others. The Net Promoter Score (NPS) is a valuable metric that assesses customer satisfaction and brand advocacy.

Structured to collect specific feedback, NPS Forms typically consist of a single question that asks respondents to rate, on a scale of 0 to 10, how likely they are to recommend the company's products or services to others. Based on their responses, respondents are categorized into three groups:

Promoters (score 9-10): These are highly satisfied and loyal customers who are likely to promote the company and its offerings to others.

Passives (score 7-8): These customers are generally satisfied but not as enthusiastic as promoters. They are less likely to actively promote the company.

Detractors (score 0-6): These customers are dissatisfied and may even have negative experiences with the company. They are more likely to share negative feedback or discourage others from using the company's products or services.

The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 to +100.

NPS Forms are widely used across various industries to gain insights into customer satisfaction, identify areas for improvement, and measure the success of customer experience initiatives.

By employing NPS Forms, companies can gain valuable feedback from customers, helping them prioritize efforts to enhance customer loyalty and address issues that may impact customer retention.

The simplicity of NPS Forms allows for easy distribution and completion, encouraging higher response rates and quick feedback gathering.

NPS Forms often include an optional open-ended question, providing respondents with the opportunity to provide additional comments or insights into their rating. This qualitative feedback offers valuable context for the NPS score.

NPS is a powerful metric that helps companies benchmark their customer experience against industry standards and competitors, providing a clear indication of their standing in terms of customer satisfaction and loyalty.